Terms of Use

Effective date: 29/09/2026

These Terms of Use govern your access to and use of the website seo.flowave-digital.com (the "Website") operated by FLOWAVE DIGITAL LTD ("Company", "we", "us" or "our"), and the search engine optimisation services, packages, reports and related digital marketing services made available through it (the "Services"). They complement the Terms of Use published on flowave-digital.com, which apply to our web design and branding services.

By accessing this Website or ordering our Services, you confirm that you have read, understood and agreed to be bound by these Terms of Use. If you do not agree, you must not use this Website or order our Services.

1. Company Information

This Website is operated by FLOWAVE DIGITAL LTD, company number 17144814, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. For service-related or legal inquiries, contact us at hello@flowave-digital.com.

2. Scope of Services

We provide search engine optimisation services for websites, including website audits, SEO strategy, keyword research, competitor analysis, on-page and off-page optimisation, link building, content planning and writing, analytics setup and reporting, sold as single services or as packages described on the Website. Service descriptions, package names, prices, included items and delivery expectations shown on the Website are for general information and may be updated, modified or discontinued at any time without prior notice.

3. Eligibility

You may use our Website and Services only if you are legally capable of entering into a binding contract under the laws applicable to you. By placing an order you represent and warrant that the information you provide is accurate and complete, that you have the right to request work on the website you submit, and that your use of our Services will not violate any applicable law, regulation or third-party right. We reserve the right to refuse service to any person, business or website at our sole discretion, in particular where a website promotes unlawful activity, adult content, violence, harmful conduct, fraud or any activity we consider inappropriate or high-risk.

4. Orders, Payment Processing and Acceptance

Orders are placed and paid through our authorised reseller CopeCart GmbH, which acts as the seller of record for the transaction and issues your invoice. Your purchase is also subject to CopeCart's terms and privacy policy, which are displayed at checkout. A binding agreement for the Services is formed when your payment has been successfully received and we have confirmed acceptance of your order. We reserve the right to decline any order for any reason, including incompatible or high-risk websites, unavailable capacity, incomplete information, suspected fraud or legal risk. Declined orders are refunded through CopeCart.

5. Pricing and Payment

Prices shown on the Website are displayed in euros. The amount you select at checkout identifies the service or package ordered. Unless otherwise stated, prices include the deliverables described for that service; VAT or similar taxes may be added at checkout depending on your country, and payment processing or currency conversion fees may apply depending on your payment method. Work begins only after full payment has been received and you have sent us your brief. We reserve the right to correct pricing errors, typographical mistakes or obvious misstatements at any time.

6. Client Responsibilities

To enable us to perform the Services efficiently, you agree to provide your website address, target keywords, competitor names, access credentials and any other information we request promptly and accurately; to ensure that all submitted content is lawful and does not infringe third-party rights; and to cooperate in a timely manner. Delays in providing information, access or feedback may delay delivery.

7. Deliverables and Revisions

Deliverables are prepared according to the service or package selected and the brief you provide. Work beyond the described scope may require additional fees. One round of clarification questions on a report is included; substantial changes in direction after work has started may be treated as new work and billed separately. Delivery times shown on the Website are estimates and not guaranteed deadlines.

8. Content Provided by the Client

You retain responsibility for all materials, content, instructions, credentials, trademarks, logos, media and data you provide to us. You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify and process such materials solely for the purpose of performing the Services, and you confirm that you own the necessary rights or have obtained all required permissions.

9. Intellectual Property

All pre-existing intellectual property belonging to us, including our methods, know-how, templates, tools, internal systems, processes and non-client-specific materials, remains our exclusive property. Subject to full payment, you receive the right to use the reports, content and optimisations created specifically for you for your own business. Third-party tools, data sources, fonts or software remain subject to their own licence terms. If any amount remains unpaid, we may withhold delivery.

10. Portfolio and Promotional Use

Unless you request confidentiality in writing before delivery, we may reference completed projects in anonymised form in our portfolio, case studies or marketing materials.

11. Acceptable Use

You agree not to use the Website for any unlawful, fraudulent, abusive or harmful purpose; submit viruses, malware or malicious code; interfere with or disrupt the Website, servers or networks; copy, scrape or commercially exploit Website content without authorisation; impersonate another person; or attempt unauthorised access to protected areas, systems or data. We may suspend or block access where we reasonably believe misuse has occurred.

12. No Guarantee of Rankings or Business Results

Search engine results depend on factors outside our control, including search engine algorithms, competitors and your own website changes. We do not guarantee any specific ranking, position, traffic, leads, conversions, revenue or other commercial outcome. Statements on the Website regarding visibility or growth are general promotional statements and not binding guarantees of performance.

13. Third-Party Services and Integrations

Our Services rely on third-party tools, data providers, search engines, analytics platforms, hosting providers, payment processors and software. We are not responsible for third-party outages, changes in third-party pricing, policies or functionality, data loss, suspension or account issues caused by third-party providers, or compatibility issues outside our control. Your use of third-party products may be subject to separate terms.

14. Refunds and Cancellations

Because our Services involve research, analysis and expert time, payments are non-refundable once work has started. If we have not yet started work on your order, you may request a refund within 14 days of purchase by contacting us at hello@flowave-digital.com; refunds are processed by CopeCart to the original payment method. No refund is due for work already performed. Any goodwill refund beyond this is entirely at our discretion. Nothing in this section affects rights you may have under mandatory consumer protection law.

15. Suspension or Termination

We may suspend, refuse or terminate access to the Website or Services immediately if you breach these Terms, fail to pay due amounts, provide unlawful or infringing content, expose us to legal, reputational, technical or financial risk, or if we reasonably suspect fraud, abuse or misuse. Termination does not affect accrued rights, payment obligations, intellectual property rights, limitations of liability or any clause intended to survive termination.

16. Disclaimer

The Website and Services are provided on an "as is" and "as available" basis to the fullest extent permitted by law. We do not warrant that the Website will always be available, uninterrupted, secure or error-free, that its content will always be complete, accurate or up to date, or that the Services will meet every subjective expectation or business objective.

17. Limitation of Liability

To the fullest extent permitted by applicable law, FLOWAVE DIGITAL LTD shall not be liable for any indirect, incidental, special, consequential, punitive or economic losses, including loss of profits, revenue, business, reputation, opportunities, data, goodwill or anticipated savings. Our total aggregate liability arising out of or in connection with the Website or Services shall not exceed the amount actually paid by you for the specific Service giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

18. Indemnity

You agree to defend, indemnify and hold harmless FLOWAVE DIGITAL LTD, its directors, officers, employees, contractors and affiliates from and against any claims, liabilities, losses, damages, judgments, costs and expenses arising out of or related to your use of the Website or Services, your breach of these Terms, your content or instructions, or your violation of any law or third-party right.

19. Privacy

Your use of the Website is also subject to our Privacy Policy. Where personal data is processed, it will be handled in accordance with that policy and applicable data protection law.

20. Changes to These Terms

We may update or revise these Terms of Use at any time by posting a revised version on the Website. The updated version becomes effective from the date of publication unless otherwise stated. Your continued use of the Website or Services after changes are posted constitutes acceptance of the updated Terms.

21. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales, unless otherwise required by mandatory consumer protection law. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, unless applicable law provides otherwise.

22. Contact

For questions regarding these Terms of Use, contact FLOWAVE DIGITAL LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, or hello@flowave-digital.com.