Privacy Policy

Effective date: 29/09/2026

This Privacy Policy explains how FLOWAVE DIGITAL LTD ("Company", "we", "us" or "our") collects, uses, stores and protects personal data when you visit seo.flowave-digital.com (the "Website"), contact us, or order our search engine optimisation services. It complements the Privacy Policy published on flowave-digital.com. We handle personal data in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018. By using our Website or ordering our services, you acknowledge that your personal data may be processed as described here.

1. Who We Are

FLOWAVE DIGITAL LTD, company number 17144814, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. For privacy-related questions, contact hello@flowave-digital.com. For the purposes of applicable data protection law, FLOWAVE DIGITAL LTD is the data controller of your personal data. Our payment reseller CopeCart GmbH is an independent controller for the data it collects at checkout.

2. What Personal Data We Collect

Information you provide directly: your name, email address, company name, the website address and details you submit for the service, target keywords or competitors, messages you send to us, and any access credentials you choose to share for on-page work.

Information received from our payment reseller: when you order through CopeCart, we receive your name, email address, country, the product and amount purchased, the payment method type and a transaction reference, so that we can deliver the service and keep financial records. We do not receive your full card or PayPal account details.

Information collected automatically: IP address, browser type and version, device type, operating system, referral source, pages viewed, date and time of visits and basic interaction data, through server logs.

Information from third parties: data from analytics tools, communication tools, hosting providers and, for the purpose of delivering the service, publicly available data about your website from search engines and SEO data providers.

3. How We Use Personal Data

• to receive, confirm and deliver your order;
• to respond to inquiries and requests;
• to manage the client relationship and send service-related communications;
• to process payments through our reseller and maintain financial records;
• to operate, maintain, secure and improve our Website;
• to prevent fraud, abuse and payment disputes;
• to comply with legal, regulatory, tax and accounting obligations;
• to send marketing communications where permitted by law or where you have consented.

4. Lawful Bases for Processing

Contract: we process personal data where necessary to perform the service you ordered or to take steps at your request before an order. Legitimate interests: responding to inquiries, operating and improving the Website, maintaining records, protecting our business from misuse, fraud or security threats, and internal administration, provided those interests are not overridden by your rights and freedoms. Legal obligation: accounting, tax, fraud prevention and regulatory compliance. Consent: for certain non-essential cookies or marketing communications, which you may withdraw at any time without affecting processing carried out before withdrawal.

5. How We Share Personal Data

We may share personal data with trusted third parties where reasonably necessary, including our payment reseller CopeCart GmbH and its payment providers; website hosting and email providers; analytics providers; SEO data and reporting tools; project management and administrative tools; professional advisers such as accountants, auditors or legal advisers; and regulatory authorities, courts or law enforcement where required by law. We do not sell your personal data. Third-party providers are expected to process personal data only as necessary for their services and under appropriate contractual or legal safeguards.

6. International Transfers

Some of our providers are located outside the United Kingdom, including within the European Union. Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, such as transfers to countries recognised as providing an adequate level of protection or appropriate contractual safeguards.

7. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected. As a general guide, inquiry data may be kept for up to 12 to 24 months after the last contact; client and project data for as long as needed to provide services and handle any dispute; invoicing and transaction records for as long as required by law or standard accounting practice; technical and analytics data for a limited period. Access credentials you share for on-page work are deleted once the work is delivered.

8. Cookies and Similar Technologies

The Website uses only technically necessary cookies and server logs. If analytics or advertising cookies are introduced, we will ask for your consent where required and update this policy. The CopeCart checkout uses its own cookies, described in CopeCart's privacy policy.

9. Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure, including encrypted connections, restricted access and secure hosting. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Under the UK GDPR you may have the right to access the personal data we hold about you; to request correction or erasure; to restrict or object to processing; to data portability; and to withdraw consent where processing is based on consent. To exercise these rights, contact hello@flowave-digital.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) or your local supervisory authority.

11. Children

Our Website and services are intended for businesses and adults. We do not knowingly collect personal data from children under 16.

12. Changes to This Policy

We may update this Privacy Policy from time to time by posting a revised version on the Website with a new effective date. Your continued use of the Website after changes are posted constitutes acceptance of the updated policy.

13. Contact

FLOWAVE DIGITAL LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: hello@flowave-digital.com.